10 COMMON CONFLICT RESOLUTION MISTAKES
Author Unknown
Author Unknown
Ten Common Conflict Resolution Mistakes and How to Avoid Them:
One of the most common and frustrating impediments to worker
productivity is conflict between employees. Unresolved conflict can
strain relationships, create tension and negativity, and dampen
morale. Whether engaged in a heated debate, a disagreement, or an
outright feud, take a
strategic approach to resolving the problem. You’ll be most effective
if you avoid making these common mistakes.
1. Don’t make assumptions about the situation or the other person’s
perceptions, motivations, or reactions. You’ll get a much clearer and
more accurate picture by asking the other person directly.
2. Don’t take it personally - it rarely is!
3. Don’t look for blame. Instead, try to identify cause.
4. Don’t avoid the problem. It’ll only get worse, breed resentment,
and resurface at a later date. You’ve simply got to deal directly with
the issue at hand.
5. Don’t attack the other person’s character. That’s just playing
dirty. It will not help you work things out and it will almost
certainly have a lasting, negative impact.
6. Don’t gossip about the problem or about the other person involved.
It’s unprofessional and will only make matters worse.
7. Don’t bring it up in public. This is a private matter to be
resolved between you and the other party.
8. Don’t bring it up when there’s not enough time to address it.
Instead, leave adequate time for a thorough discussion - or introduce
the issue and schedule a
time to resume talks in the immediate future.
9. Don’t bring it up when you’re angry, stressed, or feeling ill.
That’s a disservice to you and the other person involved. Wait until
you’re calm.
10. Don’t address the situation in an email. Email leaves far too much
room for misinterpretation. While we’re on the subject, don’t copy
others on a personal matter. This will almost certainly make the other
party feel defensive, angry, or humiliated. It won’t, however, help
resolve the problem.
